Our policies

Our policies

Downloads

Please find below downloadable versions of our policies.

Complaints policy

Outstanding customer service is at the heart of everything we do. But that doesn’t mean we get it right every time. If our service doesn’t live up to your expectations, or if you have a client where something’s gone wrong, tell us and we’ll fix it.

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Best execution policy

Mole Valley Asset Management (MVAM) has established and approved this Best Execution Policy. MVAM is authorised and regulated by the Financial Conduct Authority (FCA). This Policy applies to all clients of MVAM when relevant regulated investment services are provided.

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Product governance

This Mole Valley Asset Management Ltd (MVAM) Product Governance policy is written, recognising that MVAM is both a manufacturer and distributor of its portfolio management services and follows guidelines as specified in the FCA PROD Sourcebook.

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Target market matrix

This Mole Valley Asset Management Ltd (MVAM) target market matrix explains the risks associated with each of our different portfolios.

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COVID-19 policy

Everyone needs to assess and manage the risks of COVID-19. As an employer, Mole Valley Asset Management (MVAM) also has a legal responsibility to protect our workers and others from risk to their health and safety. This means we need to identify the risks faced in the workplace and do everything reasonably practicable to minimise them, recognising MVAM cannot completely eliminate the risk of COVID-19.

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Privacy notice

This Privacy Notice is intended to set out how Mole Valley Asset Management Limited (MVAM), as controller of personal data, will treat this data, and ensure that we comply with both the letter and the spirit of the General Data Protection Regulation (GDPR) which came into effect on 25th May 2018.

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Modern slavery act

Mole Valley Asset Management Limited (MVAM) is a private limited company, incorporated in England and Wales with registered number 08600041. The Registered Office is at Mount Manor House, 16 The Mount, Guildford, Surrey, United Kingdom, GU2 4HN. Mole Valley Asset Management Limited is regulated by the Financial Conduct Authority.

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